Shipping & Delivery Policy

At Zatomic, we aim to process and deliver your orders as quickly and reliably as possible. Please review the following Shipping & Delivery Policy before placing your order.

1. Shipping Charges & Order Confirmation

  • Shipping charges, where applicable, will be displayed during checkout before the order is placed.
  • Applicable shipping charges are generally non-refundable, except where required by applicable law or where the cancellation/refund is approved by Zatomic.
  • Once an order is successfully placed and payment is confirmed, we may contact you to verify order details where necessary.
  • Orders for personalized or customized products may enter production shortly after order confirmation.
  • Cancellation requests should be submitted as soon as possible. Once an order has been processed, customized, packed, or dispatched, cancellation may no longer be possible.
  • Zatomic reserves the right to accept or decline cancellation requests depending on the stage of order processing.
  • Orders may be cancelled by Zatomic in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, or other circumstances beyond our reasonable control. Where payment has already been received, an applicable refund will be processed.

2. Order Processing & Dispatch

  • Standard orders are generally processed within 24–48 hours after successful payment confirmation.
  • Personalized, customized, or made-to-order products may require additional processing time depending on the product, customization, and production requirements.
  • Orders are dispatched after the required processing or customization has been completed.
  • Processing times shown on the website are estimates and may vary depending on product availability and order volume.

3. Delivery Timeline

  • Standard delivery generally takes approximately 5–10 business days after dispatch, depending on the delivery location.
  • Personalized or customized products may take approximately 7–15 business days depending on the product and customization requirements.
  • Remote or difficult-to-service locations may require additional delivery time.
  • Delivery timelines are indicative estimates and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, transportation disruptions, high order volumes, or other circumstances beyond our control.

4. Tracking Details

  • Once your order has been dispatched, tracking information will generally be provided through the email address or phone number associated with your order.
  • Tracking updates may take some time to appear after the courier partner receives the shipment.
  • Customers can also use our Order Tracking page, where available, to check their shipment status.

5. Personalized & Customized Orders

Personalized products may require additional time for design, printing, engraving, production, quality checking, and packaging.

Before placing a personalized order, customers should carefully verify:

  • Names and spellings
  • Dates
  • Messages
  • Photos
  • Logos
  • Design selections
  • Other customization details

Once customization or production has started, cancellation may not be possible.

6. Shipping During Offers & Sale Periods

During major promotions, festivals, or sale periods:

  • Order processing may take longer than usual due to increased order volumes.
  • Delivery timelines may be extended depending on product availability and courier capacity.
  • Personalized products may require additional processing time.
  • Customers will receive tracking information once the order has been dispatched.

Any cancellation, return, or refund during a sale period will be handled according to our Cancellation & Refund Policy and the applicable terms displayed for the product or promotion.

7. Delivery Delays

Zatomic works with third-party courier and logistics partners to deliver orders.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier or logistics delays
  • Severe weather
  • Natural disasters
  • Strikes or transportation disruptions
  • Public holidays
  • Incorrect or incomplete shipping information provided by the customer
  • Remote delivery locations
  • Government or regulatory restrictions
  • Unexpected events affecting transportation or logistics

We will, however, make reasonable efforts to assist customers in tracking delayed shipments and resolving delivery issues with the courier partner.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Recipient name
  • Full address
  • City
  • State
  • PIN code
  • Contact number

Zatomic is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

9. Damaged Packages & Products

Customers are encouraged to inspect the package at the time of delivery.

If the package or product appears damaged:

  • Take clear photographs of the package before opening it.
  • Record a complete unboxing video.
  • Take clear photographs/videos of the damaged product.
  • Contact Zatomic within 3 days of delivery.

Any replacement or refund will be handled according to our Cancellation & Refund Policy.

10. Shipping Areas

We currently aim to deliver orders across India, subject to courier availability and serviceability of the delivery PIN code.

Certain remote or restricted locations may not be serviceable by our available courier partners.

If a location is found to be non-serviceable after an order is placed, we may contact the customer to discuss an alternative delivery arrangement or, where necessary, cancel the order and process an applicable refund.

11. Contact Us

For questions regarding shipping, delivery, tracking, or delayed orders, please contact us:

🌐 Website: https://zatomic.in
📧 Email: Support@zatomic.in
📍 Address: C-73,Basement Spine Enclave pocket C-8, Dwarka Sector – 17, Near Yashobhoomi Convention Centre, New Delhi 110078

Please include your order ID when contacting us about an existing order.