Return & Refund Policy

At Zatomic, customer satisfaction is important to us. Please review this Return & Refund Policy carefully before placing an order or requesting a return.

Because many of our products may be personalized or customized specifically for you, certain products may not be eligible for return or refund.

1. Return Window

  • Customers must request a return within 3 days of delivery.
  • Return requests submitted after this period may not be accepted.

2. Eligibility for Returns

To qualify for an eligible return, the following conditions must be met:

  • The product must be unused and in its original condition.
  • All original packaging, accessories, tags, and included items must be intact.
  • The product must be returned in its original packaging and securely packed to prevent damage during transit.
  • A valid proof of purchase or order invoice is required.
  • For damaged, defective, or incorrect products, customers should provide a complete unboxing video clearly showing the condition of the package and product.
  • Products that have been used, modified, damaged after delivery, or altered by the customer may not be eligible for return.
  • Customers are responsible for securely packing eligible products for return.

3. Personalized & Customized Products

Due to the nature of personalized products, items that are made or customized specifically according to a customer’s requirements are generally not eligible for return, refund, or exchange if the product has been correctly produced according to the information provided by the customer.

This includes products customized with:

  • Names
  • Photos
  • Personal messages
  • Dates
  • Custom designs
  • Logos
  • Other customer-provided information

Before placing an order for a personalized product, customers are responsible for checking that all names, spellings, dates, photos, and other customization details are correct.

If a personalized product is received damaged, defective, incorrectly manufactured, or different from the customization details submitted by the customer, please contact us within 3 days of delivery so that we can review the issue and provide an appropriate resolution.

4. How to Initiate a Return

To request a return, contact us within 3 days of delivery.

Please provide:

  • Order ID
  • Reason for the return
  • Clear photographs of the product
  • Clear photographs of the packaging
  • Unboxing video, where applicable
  • Any other information required by our support team

📧 Email: Support@zatomic.in

Our team will review the request and inform you whether the product qualifies for a return.

5. Damaged, Defective, or Incorrect Products

Customers should inspect their order as soon as it is delivered.

If your order arrives damaged, defective, or incorrect:

  1. Record a clear unboxing video when opening the package.
  2. Take photographs of the outer packaging and shipping label.
  3. Take clear photographs/videos showing the issue with the product.
  4. Contact Zatomic within 3 days of delivery.

Our team will review the submitted information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate solution.

Claims may be rejected if sufficient evidence is not provided to verify the condition of the product or package.

6. Non-Returnable Products

The following products are generally not eligible for return, refund, or exchange:

  • Personalized or customized products
  • Products customized with customer-provided names, photographs, messages, dates, or designs
  • Products that have been used or altered after delivery
  • Products damaged due to customer misuse or improper handling
  • Products returned without their original packaging where the packaging is required for safe return
  • Gift cards, where applicable
  • Clearance, sale, or specially marked non-returnable products, where applicable
  • Other products specifically identified as non-returnable on their product page

This does not affect any rights or remedies available to customers under applicable law.

7. Exchanges

Unless specifically stated otherwise for a particular product, Zatomic does not offer direct exchanges.

Where a product is eligible for a return due to damage, defect, or an error on our part, we may provide a replacement or another appropriate resolution after reviewing the issue.

8. Refund Policy

For an approved refund:

  • The returned product must first be received and inspected where a physical return is required.
  • Approved refunds will generally be processed within 7–10 business days after the return is approved.
  • Refunds will normally be issued to the original payment method used for the order.
  • The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

Where applicable, shipping or other non-refundable charges may be deducted from the refund amount.

9. Order Cancellations

Order cancellation requests should be submitted as soon as possible after placing the order.

For personalized or customized products, cancellation may not be possible once production, printing, engraving, customization, or processing has started.

For standard products, cancellation may be possible if the order has not yet been processed or dispatched.

To request a cancellation, contact us with your order ID as soon as possible.

10. Cancellation Due to Stock or Other Issues

Zatomic reserves the right to cancel an order in circumstances including:

  • Product unavailability
  • Inventory errors
  • Pricing or listing errors
  • Technical errors
  • Suspicious or potentially fraudulent transactions
  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, an applicable refund will be processed to the original payment method.

11. Return Shipping

Where a return is approved because of a customer-related reason, the customer may be responsible for the return shipping costs.

Where the return is due to a confirmed manufacturing defect, incorrect product, or an error attributable to Zatomic, we will determine the appropriate shipping arrangement on a case-by-case basis.

Customers should use a trackable courier service when returning an approved product.

Zatomic cannot be held responsible for products lost or damaged while being returned if the customer is responsible for arranging the return shipment.

12. Refund Delays

If your refund has been approved but has not appeared in your account within the expected timeframe, please contact us.

Refund processing times may vary depending on the payment method and financial institution.

Please keep your order ID and refund confirmation details available when contacting our support team.

13. Important Information for Personalized Orders

Customers are responsible for ensuring that all customization information submitted during checkout is accurate.

Please carefully check:

  • Name spelling
  • Dates
  • Messages
  • Photos
  • Logos
  • Design selections
  • Other personalization details

Zatomic is not responsible for errors resulting from incorrect information submitted by the customer.

Where a customer has uploaded an image or design, the customer confirms that they have the necessary rights or permission to use that content.

14. Contact Us

For questions regarding returns, refunds, cancellations, damaged products, or order issues, please contact us:

Zatomic

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Zatomic
🌐 Website: https://zatomic.in
📧 Email: Support@zatomic.in
📍 Address: C-73,Basement Spine Enclave pocket C-8, Dwarka Sector – 17, Near Yashobhoomi Convention Centre, New Delhi 110078

Please include your order ID in all order-related communications so that we can assist you more quickly.